Page 4 - DisasterGuide
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Emergency Management The Santa Rosa County emergency management division is responsible for the development, implementation and management of county-wide disaster preparedness, response, recovery and mitigation. It is responsible for the county’s all-hazard comprehensive emergency plan and coordinates the activities for the county’s emergency operations center. An emergency operations center or EOC is a facility designed to serve as a local or regional support center. The EOC, when activated, is a central location where representatives of local government and private sector agencies convene during disaster situations to make decisions, set priorities and coordinate resources for response and recovery. The santa Rosa County EOC is located at 4499 pine Forest Road in Milton. It was built to withstand 150-MPH winds and is equipped with two generators for backup power. The emergency management division is available to make presentations on emergency preparedness. Tours of the DISASTER PR EP ARE DN E SS GUIDE emergency operations center are also available. For more information call (850) 983-5360. EMErgEnCY HELP US CoMMunICATIons & 9-1-1 HELp yOU Santa Rosa County Emergency Communications utilizes The most important information Enhanced 911, which displays the caller’s name, phone we need to gather is the location number and street address. However, the caller will be of the emergency and a call asked to verify this information. back number in case we get disconnected. To provide quality Q: WHAT HAppENs DURING A 9-1-1 CALL? service, other questions will be A: Dispatchers work in teams, so while one dispatcher asked such as: will ask you questions and provide instructions, others will be contacting the frst responders. 1. A description of the emergency or event. Therefore, these questions do not cause a delay 2. Any injuries to yourself or other individuals in dispatching emergency responders, they assist along with the type of injury if known. them in better preparing for the emergency you 3. If any weapons were involved and if so, how are reporting. It is important that you remain calm many and what kind. even though you may be upset or scared. Stay on 4. Descriptions of vehicles involved. the telephone and talk to the dispatcher; do not 5. Names and descriptions of persons involved. hang up until told to do so. Please do NOT call 9-1-1 to report trafc congestion, Q: WHEN DO yOU CALL 9-1-1? to inquire about government services, to report A: To save a life , to report a fre , to report a crime electricity or other utility disruptions, or to fnd an in progress, or anytime you believe there is an address or other general information. emergency. Coming soon is Text-2-911. As soon as spring 2016, a new dispatch feature will allow residents to send text messages to 9-1-1 for emergencies in which speaking is not an option. Texting during an emergency could be helpful if you are deaf, hard of hearing, have difculty speaking or if you are in a situation where making a voice call is dangerous or impossible. 2 General PreParedness
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