Santa Rosa County

All county offices are open for business; appointments are encouraged. In some cases walk-in appointments may be available although lobby seating is limited and citizens may be required to wait outside or in their vehicle until called. 

Citizens are encouraged to continue to use alternative options for business with the county as much as possible and are asked not to enter county offices if exhibiting symptoms of the virus. Facilities are disinfected daily and splash guards have been installed to minimize the risk of exposure for citizens and staff. The county will continue to follow the governor’s executive orders and the CDC guidelines of social distancing until further notice, however everyone has a role in the ensuring the county is as safe as possible to remain open.

• Animal services is open for appointment only visits. Make an appointment online or call (850) 983-4680. More information about lost and adoptable pets along with the many programs offered through the shelter can be found at www.santarosa.fl.gov/animals.
• Code enforcement is open for office visits between 7:30 a.m. - 4 p.m. provided the visitor is not exhibiting symptoms related to cough or sinus. If the symptoms exist, complaints may be made by email or telephone at codecomp@santarosa.fl.gov or (850) 981-7090 or (850) 981-7034. Visitors are encouraged to stand behind the reception area plexiglass screen and/or wear a mask.
  
• Engineering and environmental departments are open by appointment only, Monday-Friday, 7:30 a.m. to 4 p.m. Plans or submittals may be dropped off outside in the receptacle.
• Facilities management is open Mon. - Fri., 8 a.m. to 4 p.m. by appointment only. Citizens may call (850) 983-1940 for an appointment. 
• Public works is open by appointment only Mon. - Thur., 6:30 a.m. to 5 p.m. and Fri., 7 a.m. to 3:30 p.m. Citizens are encouraged to submit work orders online.
• Veterans services is open by appointment only 8 a.m. to 4 p.m. Mon. - Fri. at the Milton office and South Service Center. Call (850) 981-7155 for the Milton office and (850) 981-7110 for the South Service Center.

Development services - development services is encouraging citizens to make appointments for office visits; however, the lobby is open with limited capacity for walk-in customers. The south end office is closed until further notice. Development services is working on an online appointment scheduler. Until it is live, call (850) 981-7000 to schedule an appointment. Appointments will only be taken at the Milton office. Small permit submissions can be emailed to srcpermits@santarosa.fl.gov.

Facilities management is working diligently to provide residents with access to county facilities in a safe and responsible manner. The ACITVE Net online reservation system is not active, contact facilities management at (850) 983-1940 for any reservations.

• Indoor facilities (community centers and county auditorium)
  • Capacity has been reduced to accommodate social distancing. Each indoor facility has been mapped to reflect chair placement every six feet. See example here.
  • Only one event per day can be scheduled to allow for the cleaning of the facility after the event or before the next day’s event
  • Staff is working with renters to reschedule events if a facility has multiple reservations for the same day. Refunds are also being offered.
• Outdoor facilities (pavilions)
  • Reservations for outdoor facilities will not be taken until further notice due to the inability to establish social distancing "seating." Additionally, there is no way to disinfect/clean the outdoor facilities.
  • Outdoor facilities will remain open for public use as first come, first served.
  • Refunds are being processed for existing reservations.
• Park restrooms and Navarre Park splash pad
  • All restrooms in county parks and the splash pad are open and normal cleaning routines/maintenance procedures will resume.
• Water fountains in county-owned facilities
  • All water fountains will be shut off for the safety of citizens and employees. 

Extension Services

• Agents are accepting appointments for in-person consultations at the extension office. To schedule an appointment, call (850) 623-3868 or email santarosa@ifas.ufl.edu. All online programs, meetings, events and Facebook events are being held.  
• All volunteers associated with the extension garden and greenhouse have limited times of volunteering at these sites. Contact the horticulture agent in charge of the master gardener program by phone or email for additional details and scheduling.
• Services such as, soil samples, plant samples or identification are still available through communicating by phone or online.  
• Soil samples forms available for pick up at the front door along with the online services informational card.

Libraries

• In compliance with orders from local and state officials and to maintain the safety of patrons and employees, the Santa Rosa Library System is implementing a phased approach to re-opening.
• Beginning Mon., Oct. 19
  • Libraries are open to the public for computer use and “grab and go” browsing 
    • Mon. – Fri. from 9 a.m. – 4 p.m.
    • Sat. from 9 a.m. – 2 p.m.
  • Patrons are encouraged to use the online catalog search prior to arriving at the library to see what items are available for checkout.
  • To encourage social distancing, a limited number of patrons will be allowed inside at a time.
  • Masks are encouraged. Free masks and hand sanitizing stations will be available.
  • Curbside pickup will still be available Mon. – Fri.; patrons are encouraged to continue using this service. Holds may also be picked up inside the library on Saturday.
  • All items must be returned in the outside book drops so they can be cleaned before being returned to library shelves.
  • All library meeting rooms remain closed until further notice.
  • Donations are NOT being accepted at this time. Do not leave items outside the library.
  • All payments must be made over the phone with a credit or debit card.
  • Call 981-READ (7323) for questions.

Tourist Development Office (TDO)

• The office is meeting with the public by appointment only. Call 850-981-8900 to make an appointment with each staff member individually from 8 a.m. - 4:30 p.m.
• The visitor center is open to the public for walk-in traffic from 8 a.m. - 4:30 p.m.