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The original item was published from 5/12/2022 4:37:33 PM to 5/21/2022 12:00:02 AM.

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Posted on: May 12, 2022

[ARCHIVED] Temporary office hours for Santa Rosa County Development Services May 16-20

In an effort to reduce the permit backlog due to the system transition, the Santa Rosa County Development Services Center will not open until 10 a.m. Monday, May 16 through Friday, May 20. 

The alternate operating hours will only affect the building inspections and planning and zoning departments located in Suite 202 of the public services complex at 6051 Old Bagdad Highway in Milton. 

Due to volume, staff is unable to perform status checks in a timely manner at this time and asks customers to be sure they have notifications set up in MyGovernmentOnline (MGO). Staff is working to provide customers an improved permitting process. Customers are asked to continue to monitor for updates. 

Santa Rosa County’s new online permitting system went live at 6 a.m. on Tuesday, May 10. Customers can now apply for new building permits within the new system by visiting


Important Info About Getting Started with MGO: 


  • Permit applications will no longer be accepted via email or fax after 4 p.m. today, May 11. NOCs and roofing affidavits that are connected with existing projects in GoPermits may still be submitted via email until further notice.
  • All contractors must register in the new program to expedite obtaining permits. For those that already have an existing MGO account with another jurisdiction, please utilize the same account and register with Santa Rosa County. Contractors will no longer be able to obtain permits prior to completing this registration process. For assistance with establishing accounts, please contact the MyGovernmentOnline Help Desk toll-free at 866-957-3764.
  • Existing projects in progress prior to May 10 will continue to apply for sub-permits via the GoContractor Online Portal at and request inspections through the Hello System by contacting (850) 981-7050 until further notice. GoPermits permits start with a year i.e. 2022-1234. 
  • Electronic uploads for minimally required documents and plans are now required within the system. 
  • Permits issued through MGO will begin requesting related inspections via or by calling toll-free to 866-957-3764. MGO permits start with a permit type prefix i.e. BP-2022-1234.

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