FAQs • Santa Rosa County, FL • CivicEngage

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If I dial 911 by mistake should I hang up or stay on the line?: Stay on the line and let the operator know it was a mistake. If you hang up, we will have to send a Law enforcement officer to your location.

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Emergency Communications

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1. The lights are out in my neighbor hood and its storming really bad. Should I call 911 to report the power is out?: No, you should call the power company that services your area.

2. Why does the fire department come when I call for an ambulance?: Fire departments provide first response to most medical emergencies.

3. If I dial 911 by mistake should I hang up or stay on the line?: Stay on the line and let the operator know it was a mistake. If you hang up, we will have to send a Law enforcement officer to your location.