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Florida COVID-19 Vaccine Registration System

Show All Answers

1. Who is eligible to receive a vaccine at this site?

All individuals age 18 and older are eligible. Those age 12 and older are eligible for the Pfizer vaccine. Currently, the Santa Rosa County Department of Health is only administering the Moderna vaccine which is only available for those age 18 and older. Eligible individuals may register by calling ShareCare, toll-free at 866-201-7110 or myvaccine.fl.gov. The TTY number for the deaf and hard of hearing is 833-476-1035. Many locations are also now offering vaccines with no appointment required. Find more information on vaccine locations at www.vaccines.gov.

Ascension Sacred Heart may have the Pfizer vaccine available at times. Find more information for Ascension Sacred Heart here.

2. I have mobility issues, will there be accommodations at the vaccine site?

All state-supported vaccine sites can make accommodations for individuals on site. If an accommodation needs to be made, alert staff on the site when you arrive.

3. Will there be enough vaccines for my appointment?

The state is continuing to distribute vaccines statewide, daily. The state does not schedule appointments until it is guaranteed there will be enough vaccine on site.

4. When will I get a call back to schedule a vaccine appointment?

Once an individual calls their designated county number and provides their contact information and date of birth, they are placed in a queue for call backs. An individual will not directly speak with an operator until they receive a call back. Once the individual receives a call back, they will work with the operator to find an open appointment that works best with their schedule. Every eligible individual will receive a call back when appointments become available.

5. I called the appointment number but didn’t speak to a person. How do I ensure I can contact someone to schedule a vaccine appointment?

Once an individual calls their designated county number and provides their contact information and date of birth, they are placed in a queue for call backs. An individual will not directly speak with an operator until they receive a call back. Once the individual receives a call back, they will work with the operator to find an open appointment that works best with their schedule. Every eligible individual will receive a call back when appointments become available.

6. I haven’t been contacted for my second dose appointment yet. How do I schedule a second dose appointment?

Individuals who received their first dose at a state-supported vaccination site will receive a call directly to schedule their second dose appointment. If the operator cannot reach the individual, multiple attempts will be made. As we continue to schedule these appointments, we ask for your patience. All individuals who received a first dose at a state-supported site will be contacted for their second dose appointment.

If you do not receive your appointment from the state for your second shot by day 28, call the state vaccination line at 866-201-7110 or you may email srcvaccines@santarosa.fl.gov with your name, date of birth and the location where you received your first shot.

7. Can I get my second dose at a different location?

We ask that individuals receive their second dose at the same location – especially if it is at a state-supported site. Not only does this ensure they receive the correct vaccine, but it assists the state in planning for allocations, staffing needs, appointments, etc.

8. My second dose appointment is after the day listed on my CDC card. Will the vaccine still be effective?

Per guidance issued by the CDC, the second dose should be administered as close to the recommended interval as possible. However, if it is not feasible to adhere to the recommended interval, the second dose of Pfizer-BioNTech and Moderna COVID-19 vaccines may be scheduled for administration up to 6 weeks (42 days) after the first dose.

9. What do I need to bring to my second dose appointment?

• Proof of age/employment to meet vaccination requirements
• Appointment confirmation/QR code
• CDC vaccination card for second dose appointments

10. What do I do if I lost my CDC vaccine card?

It is critical that individuals bring their CDC vaccine card to their second appointment. However, if you have lost this card, individuals on site can access your information. It is important to note, this will delay the process of receiving your second dose and may increase wait time at the site.

11. How do I make an appointment for a vaccine?

Appointments for a vaccine must be made by calling the designated number for your county. 

Santa Rosa County: 866-201-7110

The TTY number for the deaf and hard of hearing is 833-476-1035.  

The line to register online is https://myvaccine.fl.gov.

12. I missed the call to schedule my appointment, how do I call them back?

Operators will make multiple attempts to reach an individual. All operators will leave a voicemail indicating that they are calling to assist in scheduling an appointment. Please wait for the follow-up call.

13. What number will call me back?

The call center will make multiple attempts to reach the individual. Individuals will be called from a number with their county’s area code. Operators will leave a voicemail and continue to attempt to reach the individual.

14. I need to cancel or change my appointment; can you help me?

If you need to cancel or change your appointment, please call the designated appointment number for your county and wait for an operator to call you back. They will assist in changing your appointment.

15. I received a call, is this the number that’s supposed to call me back?

The call center will make multiple attempts to reach the individual. Individuals will be called from a number with their county’s area code. Operators will leave a voicemail and continue to attempt to reach the individual. Remember - operators will never ask you to provide credit card or other financial information. If you are asked to provide this information to schedule a vaccine appointment, please hang up.

16. Can I schedule an appointment online?

Individuals can pre-register their information online by visiting myvaccine.fl.gov. This website will allow individuals who are eligible to receive the COVID-19 vaccine to be contacted directly when vaccine appointments are available in their area. On the site, residents can select their county and submit their contact information. Once appointments are available, individuals will be contacted by phone call, text or email and will be assisted in scheduling an appointment.

17. I can’t drive myself, can someone come to my appointment with me?

Yes, individuals scheduled for a vaccine appointment can be accompanied by another individual.

18. What do I need to bring to my vaccine appointment?

• Proof of age/employment to meet vaccination requirements
• Appointment confirmation/QR code
• CDC vaccination card for second dose appointments

19. Can I schedule multiple individuals for an appointment on a phone call?

No. Each individual that needs to schedule an appointment should call the appointment line or visit the appointment website separately. This ensures every individual will be contacted and scheduled for an appointment.